FAQ. Please find below the most popular questions we are asked.  If you have a question you feel may be helpful to other users of this site, then please use the contact form, and we will add to the list below;

Frequently Asked Questions

Question 1

Why are there not many prices?

Answer 1

The reason we do not show a lot of prices is that we offer Very competitive prices and with over 1000 pages and growing any prices could quickly become out of date and the prices would be misleading. We do, where possible, link to items that are on our on-line shops such as the unbreakable coat hooks and safety clothing.

For the latest shop products click on this link.

Question 2

Where are you based?

Answer 2

We are based in Ivybridge, South Devon and our full details can be seen here.

Question 3

Why is the site so large?

Answer 3

Since 1994 we have been supplying storage and handling equipment, followed shortly afterwards with office furniture.  As the years have passed, many manufacturers have contacted us and asked to be added to our portfolio.  We try to only add differing products so that there is no repetition, for example there are currently 108 pages of Trolleys due to the many styles.

Question 4

Can I get a Catalogue?

Answer 4

We could not possibly provide a catalogue covering the whole site, though we do have catalogues on various parts such as Office Furniture, Safety Equipment, Signs, Workbenches.  The advantage of this site is its breadth of products, and we are looking at electronic catalogues for the future.

Question 5

What is MFC

Answer 5

MFC – Melamine Faced Chipboard, mainly used in budget office furniture.  Other options are MDF which is a much higher density and this can also be covered with Melamine or Veneer to produce heavy executive looking furniture.

Question 6

Where did the castors and wheels sop go?

Answer 6

Due to the popularity of our castors and wheels, a shop was made specifically for them.

It has a clever filter so that you can find what you want quickly. https://castors.org.uk/

Leasing Arrangements

How do we go about arranging finance ?
You can complete the form on this site or call 0800 0418 650

How long does the approval process take?
This can vary depending on the size of the facility and complexity of the structure, however, most agreements can be approved within 48 hours.

When does the finance agreement start?
For the majority of transactions, your chosen supplier(s) are paid directly on delivery of the solution and your agreement is then activated.

Who is responsible for insurance?
It is your responsibility to insure the equipment for its use and for injury or damage to third parties.

What about adding more equipment at a later date?
You can add to your agreement at any time if you need to acquire additional equipment. By extending the term of your agreement, it can be possible to add more equipment and maintain the same rental payment. This flexibility can greatly assist in your cash flow management.

Can I include design and fit out costs within the facility?
Yes. We can provide 100% finance for your total solution.

What if we relocate, can we move the furniture?
Usually yes, if this is within the UK. However, you must always notify us of any move in advance, so we can confirm our approval in writing and amend our records accordingly.

What happens if there are problems with the equipment that is financed?
All warranties from the supplier are passed to you, and you should take up any issues relating to the supply of equipment directly with the supplier. We will assist where we can, but the onus is on the supplier to maintain the product.

Can we settle our finance agreement early if need be?
Yes. You may request a settlement figure at any time, simply call our customer services team with your agreement number.

What is the minimum value that you will finance?
In normal circumstances, the minimum value we can finance is £5,000. There is no maximum.

Does the entire solution have to come from one supplier?
No, you can include several suppliers within the same facility.

Vat GB591551821 Company Number 02906480 – 1994
Dun and Bradstreet, Number (581590544)
NATO Code Number (NCAGE KD520)
EORI Number GB591551821000

Email sales @ merlin-industrial.com

Merlin Industrial Products @ 2023 Errors and Omissions Excepted


Call 01752 690622 / 0800 0418 650 (UK)